I think Etisalat Nigeria just shot themselves on the foot. Earlier today, i recieved a sms from them that i have used up the allocated BB10 data bundle allotted to me. The sms however ended by suggesting i subscribe to a data plan to keep enjoying the service. What ever that implies, leaves a lot to be desired. To be this, I was taken aback, I must confess; i am a heavy data user. Right after the sms, my BIS came to a halt. Email messages stopped, could not ping and browse.
After several failed attempts at reaching to a customer rep, i was made to understand i had crossed the said allotted bandwidth. According to the information, the development is quite recent and is not even enlisted on their website. The situation automatically implies that, every BIS package from the Etisalat network has been capped and is no longer unlimited as was the case. I however expressed my disappointment to the lady that attended to me, owning to the fact that, before such developments are staked and throwing at the customers, adequate awareness ought to be made. I find it offensive to live in the guise of silly changes of that nature. My loyalty and customership has just been jettisoned.
In all, it is quite easy to blame this change on the ample clamps the blackberry 10 series have with them, but the network providers are wrong to assume same platforms over all blackberry devices. For Etisalat, i believe they will lose a handful of loyal subscribers that were drawn to them all because they provided unlimited blackberry service in the true sense of the word.
After several failed attempts at reaching to a customer rep, i was made to understand i had crossed the said allotted bandwidth. According to the information, the development is quite recent and is not even enlisted on their website. The situation automatically implies that, every BIS package from the Etisalat network has been capped and is no longer unlimited as was the case. I however expressed my disappointment to the lady that attended to me, owning to the fact that, before such developments are staked and throwing at the customers, adequate awareness ought to be made. I find it offensive to live in the guise of silly changes of that nature. My loyalty and customership has just been jettisoned.
In all, it is quite easy to blame this change on the ample clamps the blackberry 10 series have with them, but the network providers are wrong to assume same platforms over all blackberry devices. For Etisalat, i believe they will lose a handful of loyal subscribers that were drawn to them all because they provided unlimited blackberry service in the true sense of the word.
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